See below for descriptions of the positons for which we are seeking qualified applicants. For more information about how to apply please contact Christina Combs.
The Housing Partnership Inc. is proud to be an Equal Opportunity Employer.
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RESIDENT SERVICES MANAGER
General Summary: Under general supervision, the Resident Services Manager is to implement, deliver, and coordinate resident service activities for the residents of rental communities owned and managed by HPI. Effectively assist residents to enhance the quality of their daily lives and more fully and successfully participate in the educational and economic mainstream. Oversees the daily activities of the Resident Services department and provides first-line supervision.
Essential Duties and Tasks:
1. Establish contact with existing residents and explain to them the resident services program, its offerings, and the RSC role in providing information and support to assist residents interested in accessing local service resources.
2. Provide comprehensive information and referral service to help residents achieve mutually agreed upon goals.
3. Provide supportive linkages between residents and referral agency staff when residents or agencies request assistance.
4. Work with the property management team when a resident is identified as being in jeopardy of eviction and offer linkages and referral support to the resident to positively and quickly rectify the situation.
5. Establish resident services program goals.
6. Consistently track and measure program goal progress. Regularly report program outcomes to both internal and external stakeholders. Analyze and utilize outcomes data as the basis for continuous program improvement.
7. Identify and assess individual and family needs when appropriate; inform the resident of available resources and provide support in accessing services successfully.
8. Manage resident meetings, community-organizing and social activities.
9. Develop supportive professional relationships with residents that help them enhance the quality of their lives, empower them and encourage them in taking the steps to achieve self-sufficiency.
10. Other responsibilities as requested by the Director.
Working Conditions: Work is typically performed in an office. Periods of time working at a computer. Some travel required.
Effort: Must be able to see, hear and speak. Intermittent sitting, standing, stooping. Fingering, sorting and reaching. Occasional light lifting.
Machines, Tools, Equipment: Equipment typically used includes computer, scanner, printer, telephone, calculator, fax machine, copier and paper shredder. Must have access to reliable transportation.
Minimum Qualifications:
Bachelor’s Degree in social services plus a minimum of 2-4 years documented, successful experience in counseling services, community development or community organizing activities. A combination of education and experience may be substituted when competency is demonstrated.
Reasonable accommodations may be made to those who are able to perform the essential duties of the job. The incumbent must be able to pass any required pre-employment testing.
Specialized Skills and Knowledge:
- Working knowledge of the local service system or the proven ability to quickly develop such knowledge
- Ability to prioritize work and organize tasks
- Ability to communicate effectively with individuals from a wide variety of socioeconomic and cultural backgrounds.
- Strong interpersonal skills
- Competent computer and technology skills
- Enthusiasm in working with people
- Must be able to maintain confidentiality and appropriate professional boundaries.
- Professional image in personal appearance and correspondence
Submit Resume to:
Christina Combs
Human Resources Coordinator
HRDepartment@WeAreHPI.org
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ASSISTANT PROPERTY MANAGER
General Summary: Responsible for conversion of telephone and walk-in prospects to leases, resulting in maintained and increased occupancy. Responsible for effectively communicating to existing residents and establish a successful renewal program. Responsibility for weekly/monthly reports to include receiving and posting of rents, with additional responsibility to assist the Property manager with the coordination of day-to-day activities of the development, in accordance with the standards established by The Housing Partnership Inc. Assist in maintaining office clerical, filing and record keeping systems. Identify and strive to meet the needs of the residents.
Essential Duties and Tasks: Duties may include, but are not limited to:
- Responsible for marketing:
- Respond effectively to telephone inquiries to generate prospective resident visits to the property.
- Show and demonstrate apartments, utilizing sales skills to demonstrate market ready product and availability to close prospects.
- Follow-up with prospective residents.
- Monitor telephone and walk-in traffic at property via welcome cards and traffic logs.
- Walk model tour route and opens models daily to ensure quality presentation.
- Obtain lease information and complete lease applications. Conduct required credit and reference checks. Set up and maintain lease files.
- Conduct periodic market surveys, as requested.
- Encourage resident retention by contacting all residents on renewal report that are not currently on lease.
- Posting rental payments and security deposits. Providing ongoing maintenance of such records.
- Handle the administration of leases:
a. Perform move-in inspections with new residents.
b. Review Welcome packet with new resident in a timely manner.
c. Maintain legal records/files.
d. Input daily activity on daily and vacancy reports.
5. Assist with resident relations:
a. Prepare and process resident service requests.
b. Assist with resident problems and complaints concerning rent payments, service requests, etc.
c. Assist with preparation of newsletters and promotion flyers.
d. Assist with the planning of community activities and events.
- Handle the accounting and administrative policies and procedures:
a. Collect, record & deposit rental payments, application fees, security deposits, etc.
b. Maintain account records and journals and make bank deposits.
c. Help to prepare weekly and monthly reports as required.
d. Help to prepare legal action for evictions, as necessary.
- Supervisory responsibilities – in absence of the manager, provide “in charge” responsibilities for the property and staff. These responsibilities may include being called to work on short notice, managing and delegating staff for maximum performance of their respective job functions.
Working Conditions: Typically works a standard work week but may be called to work during emergencies
Effort: Must be able to perform the physical functions of the position, which includes: ability to walk property, including climbing up to four flights of stairs to complete physical inspections, deliver resident communications, and show apartments. Be able to effectively communicate with residents, staff, supervisors, vendors, etc. Must be able to lift a minimum of 60 lbs. to facilitate vacuuming, moving office furniture & lifting of supplies as needed.
Machines, Tools and Equipment: Equipment typically used includes personal computer, printer, typewriter, calculator, fax machine, copier/scanner, and paper shredder. Occasional use of vehicle.
Minimum Qualifications: High School Diploma/GED with a minimum of one year demonstrated success as an assistant or property manager in previous work or customer service and sales. Must have a reliable vehicle to perform various management tasks and errands, including daily bank deposits. Must have proof of insurance and valid driver’s license in state of residence. Must be bondable.
A combination of education, training, and experience may be substituted when competency in the role is demonstrated. Successful performance on pre-employment tests is required.
Reasonable accommodations may be made to those who are able to perform the essential duties of the job. The incumbent must be able to pass any required drug test and new hire physical examination.
Specialized Skills and Knowledge:
- Experience in managing/leasing multi-family properties
- Bookkeeping experience
- Ability to communicate effectively, safety-conscious
- Ability to assert yourself, preference for detail work
- Ability to work well under pressure, self-motivation and self-direction
- Ability to work with/without direct supervision and the ability to become a team leader.
Submit Resume to:
Christina Combs
Human Resources Coordinator
HRDepartment@WeAreHPI.org
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Maintenance II – Mid Skill
General Summary:
Responsible for performing HVAC work and for maintaining the physical condition and appearance of the site. Organize, coordinate and manage the overall maintenance programs including exterior property appearance, timely work order service, quality make-ready program, and cost-effective inventory control of the property. May be required to work on short notice.
Essential Duties and Tasks:
- Diagnose and perform HVAC and routine maintenance/repair in a timely and professional manner.
- Assure all service requests are completed on a daily basis.
- Accurately document work performed on service request, including parts and return to supervisor by end of day.
- Complete renewal service requests in the same timely fashion.
- Follow-up on completed service requests to ensure satisfaction.
- Follow-up on incomplete service requests.
- Promote good public relations with residents, co-workers, and company staff through great “people” attitude and resident trust.
- Always display a friendly and courteous attitude towards residents and other employees.
- Inspect vacated apartments and complete make-ready checklist.
- Inform site manager of needed services and repairs.
- Routinely perform duties to restore apartments to “make ready” status.
- Re-inspect vacant apartments after make-ready has been completed to determine quality of work performed.
- Ensure adequate number of make ready units are available and that the products are up to company standards.
- Coordinate status of make readies with leasing staff.
- Complete special projects as may be assigned and prioritized by the Property manager.
- Inspect exterior of the property. Perform building and common area upkeep on a daily basis in accordance with company standards.
- Assist in keeping grounds neat and free of litter.
- Assist with the tenant improvements as required.
- Schedule make-ready employees as necessary.
- Complete or oversee the completion of preventative maintenance.
- Maintain accurate records and provide resident training as required.
- Order parts and supplies and maintain inventory, utilizing inventory system.
- Maintain shop appearance to standards to facilitate quick assessment of supply inventory. Maintain proper equipment, and equipment inventory to ensure warranty compliance.
- Obtain bids and negotiate prices, as necessary, with vendors and contractors.
- Coordinate delivery and work schedules with vendors, contractors and Property Manager.
- Perform effective emergency maintenance (after hours) as required.
- Coordinate maintenance objectives with the Property Manager daily.
- Perform, and report on, all work according to the safety standards of the company, OSHA and health codes. Perform work area clean-up on a weekly basis.
Working Conditions:
Work is performed at various properties. Typically works a normal work week but may be called to work on short notice. Overtime may be needed for emergencies and work can be stressful when dealing with residents.
Effort:
Extensive mobility is required including walking, climbing, reaching, stretching, bending, crouching, crawling. Ability to lift 100 lbs. is necessary for installation and removal of appliances. Ability to operate power hand tools to make repairs. Ability to drive to and from job sites. Tolerance to all extremes of hot and cold weather, snow, ice and humidity.
Machines, Tools, Equipment:
Must provide own basic tools, or be willing to obtain the required hand tools (see “Minimum Required Hand Tools” list). Must be knowledgeable and skilled in the safeuse and maintenance of the following:
- Hand tools: Various wrenches, screwdrivers, grips, sledge hammer, hammer, snips, post hole diggers, saws, etc.
- Power Tools: Wrenches, grinder, sander, drill, saws, etc.
- User-Moved Aids: Wheelbarrows, dollies, hand trucks, buckets, hoists, jacks, stepladders, full ladders, double ladders.
- Mechanical Equipment: Motors, pumps, compressors, blowers, electric and hand-powered augers, etc.
- Measuring Devices: Voltmeters, ohmmeters, testing meters, PH tests, etc.
Minimum Qualifications:
High school education or trade school required. EPA certified for Freon a must. Four or more years of practical work experience. Must be literate. Eligible and available to live on property if required. Must have a reliable vehicle to transport tools and equipment to job sites. Must have proof of liability insurance for vehicle. Must be bondable with a valid driver’s license in state of residence. A combination of education, training, and experience may be substituted when competency in the role is demonstrated. Successful performance on pre-employment tests is required.
Specialized Skills and Knowledge:
- General apartment maintenance experience
- Knowledge of appliance repair, light carpentry, plumbing and electrical knowledge
- Knowledge of safety procedures, safety conscious
- Steady and dependable, ability to work with pressure of deadlines
- Ability to flex work schedule to accommodate after hour and weekend emergencies
Submit Resume to:
Christina Combs
Human Resources Coordinator
HRDepartment@WeAreHPI.org
